Shipping Policy

Last updated: August 15, 2026

Thank you for choosing us! We carefully pack every order to ensure your candy and chocolate products arrive in the best possible condition.

1. Order Processing

Orders are typically processed and prepared for shipment within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, promotions, or periods of unusually high order volume, processing times may be slightly longer. If there is a significant delay, we will do our best to notify you.

2. Shipping Times

Delivery times depend on the shipping method selected at checkout and the destination.

Estimated delivery times are provided at checkout and are estimates only. Delivery times are not guaranteed and may be affected by circumstances outside of our control, including:

• Weather conditions

• Carrier delays

• Holidays

• High shipping volumes

• Incorrect or incomplete addresses

• Customs or border delays

• Other unforeseen circumstances

Once your order has been handed over to the shipping carrier, delivery is the responsibility of the carrier.

3. Shipping Rates

Shipping costs are calculated based on factors such as:

• Delivery location

• Package weight and size

• Shipping method selected

• Current carrier rates

The available shipping options and applicable costs will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow some time for the carrier's tracking system to update after your package has been shipped.

5. Chocolate & Temperature-Sensitive Products

Some of our products, particularly chocolate, may be sensitive to heat and temperature changes during transportation.

During warmer months, chocolate may experience:

• Softening

• Melting

• Blooming or changes in appearance

• Changes in texture

These changes can occur during transportation even when the product has been properly packaged.

We take reasonable precautions when packing temperature-sensitive products; however, we cannot guarantee that chocolate will remain completely unaffected by temperature conditions during shipping.

Customers are encouraged to monitor tracking information and retrieve packages as soon as possible after delivery.

6. Extreme Weather

During periods of extreme heat or other severe weather conditions, we may temporarily delay shipping temperature-sensitive products to help reduce the risk of melting or damage.

If we need to delay your order because of extreme weather, we will make reasonable efforts to contact you.

7. Incorrect Shipping Address

Please carefully review your shipping address before completing your purchase.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address, please contact us immediately. We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed.

Additional shipping charges may apply if an order needs to be reshipped due to an incorrect address.

8. Lost, Stolen, or Delayed Packages

Once an order has been shipped, it is in the possession of the shipping carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox or usual delivery location

• Around your property

• With household members or neighbours

• With the shipping carrier

If the package cannot be located, please contact us and we will do our best to assist you.

We are not responsible for packages that are stolen after being confirmed as delivered by the carrier.

9. Damaged Packages

If your package arrives damaged, please take photographs of the package and its contents and contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the shipping package

• Photos of the damaged products

• A description of the damage

We will review the situation and determine whether a replacement, refund, or store credit is appropriate.

Please refer to our Return & Refund Policy for additional information.

10. International Shipping

If we offer international shipping, customers are responsible for any applicable customs duties, taxes, brokerage fees, or other charges imposed by the destination country.

International delivery times may vary due to customs processing and other factors outside our control.

We are not responsible for delays caused by customs or government agencies.

11. Undeliverable or Refused Packages

If a package is returned to us because the address was incorrect, incomplete, or the package was refused or not collected, the customer may be responsible for any additional shipping costs required to resend the order.

Any refund issued for an undeliverable order may be reduced by applicable shipping or handling costs.

12. Shipping Restrictions

Certain products may have shipping restrictions depending on the destination, weather conditions, or carrier requirements.

If a product cannot be shipped to your location, we will notify you and provide an appropriate resolution.

13. Contact Us

If you have questions about your order or shipping, please contact us:

Email: info@roypopcandy.com

Please include your order number when contacting us so that we can assist you as quickly as possible.

14. Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping Policy.