Return & Refund Policy

Last updated: August 15, 2026

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Because our products include food, candy, and chocolate, we have specific guidelines regarding returns, refunds, and damaged orders.

1. Food & Candy Returns

For health, safety, and hygiene reasons, we generally do not accept returns or exchanges on food products, including candy, chocolates, gummies, and other edible items once they have been shipped or delivered.

If you receive an item that is damaged, defective, incorrect, or significantly different from what you ordered, please contact us and we will be happy to review the issue.

2. Damaged or Melted Products

Chocolate and other confectionery products can be sensitive to heat and temperature changes during shipping.

If your chocolate or candy arrives damaged, melted, or otherwise unsuitable for consumption, please contact us within 48 hours of delivery.

Please provide:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

• Photos of the shipping box, if applicable

Our team will review your claim and determine whether a replacement, store credit, or refund is appropriate.

Please note that minor changes in the appearance or texture of chocolate caused by temperature fluctuations during shipping may not be considered a defect, provided the product remains safe to consume.

3. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

We may ask for photographs of the products received and your packing materials to help us investigate the issue.

If the mistake was made by us, we will work with you to provide an appropriate resolution, which may include:

• A replacement product

• Store credit

• A refund for the affected item

4. Damaged Shipping Package

If your package arrives visibly damaged, please take photographs of the package before opening it whenever possible.

If the contents are damaged, contact us within 48 hours of delivery with photographs of the package and products.

We will review the situation and determine the appropriate resolution.

5. Order Cancellation

If you need to cancel your order, please contact us as soon as possible after placing your order.

We will do our best to accommodate cancellation requests; however, orders that have already been processed, packed, or shipped may not be eligible for cancellation.

Once an order has shipped, it cannot be cancelled through our store.

6. Refunds

If your refund is approved, the refund will be issued to the original payment method used to place the order.

Depending on your bank, credit card provider, or payment processor, it may take several business days for the refund to appear in your account.

Shipping charges may be non-refundable unless the refund is being issued because of an error on our part.

7. Store Credit

In certain situations, we may offer store credit instead of a refund.

Store credit may be provided for the value of the affected product and may be subject to the terms communicated to you at the time it is issued.

8. Products Damaged After Delivery

We are not responsible for products that become damaged, melted, spoiled, or otherwise affected after successful delivery due to:

• Improper storage

• Exposure to excessive heat or cold

• Leaving the package outdoors or unattended

• Incorrect storage conditions

• Delayed pickup from a delivery facility

• Failure to follow product storage instructions

Chocolate and other temperature-sensitive products should be stored according to the product's recommended storage conditions.

9. Sale, Clearance & Promotional Items

Unless otherwise stated, sale, clearance, promotional, or discounted food products are subject to the same return and refund restrictions outlined in this policy.

10. Non-Returnable Items

The following items are generally non-returnable:

• Candy and confectionery products

• Chocolates

• Gummies

• Edible products

• Opened food products

• Products that have been consumed or partially consumed

• Gift cards

• Clearance or final-sale items, where applicable

11. How to Contact Us

If you believe your order qualifies for a refund, replacement, or other resolution, please contact us with your order number and details of the issue.

Email: info@roypopcandy.com or waterpoweres@gmail.com

Please do not send products back to us unless our customer service team has specifically instructed you to do so.

We reserve the right to request additional information or photographs before approving a refund or replacement.

12. Policy Changes

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated "Last updated" date.

By placing an order through our website, you acknowledge and agree to the terms of this Return & Refund Policy.